GENERAL INFO

NB: THE SHIPPING COSTS OF RETURNING THE PRODUCT ARE AT OUR CHARGE, ONLY IF THE PRODUCT ARRIVES THE CUSTOMER VISIBLY BROKEN OR DAMAGED, OTHERWISE THE COSTS OF THE RETURN SHIPPING ARE AT THE CUSTOMER'S CHARGE. THE PRODUCT, IF AVAILABLE, WILL BE EXCHANGED WITH A NEW ONE, OTHERWISE, THE COST OF THE PRODUCT WILL BE REFUNDED AT THE TIME OF PURCHASE.


The right of withdrawal can be exercised by the customer within 14 days of receipt of the goods purchased.
The customer must communicate to Nardini Srl the will to exercise this right.

If the product arrives broken or defective, we will take care of the collection costs and reimburse the expense.
[NB: the refunds in question are made only if at the time of delivery with the driver present, as indicated also at the time of check-out, "goods accepted with reserve" has been written on the transport document. If not, the customer will not get a refund. ]

The goods must be carefully packed to avoid damage during shipment. The original packaging or a similar well sealed one must be used, and the product must be complete with everything originally contained.
It is recommended to keep the packaging with which the goods are received, because, if the goods have been damaged during transport, it will be necessary to receive photographic documentation of the damaged product and its packaging.

If, on the other hand, the withdrawal is due to personal reasons, the product will be refunded, but the shipment of the withdrawal is charged to the customer.
Click here and see the complete Returns and Withdrawals policy.

RETURNS OF DAMAGED PRODUCTS

Any damage found must be strictly communicated by email no later than 3 working days from receipt of the goods and before proceeding with any assembly and / or installation at the following address: info@nardiniforniture.com

It is recommended to keep the packaging with which the goods are received, because, if the goods have been damaged during transport, it will be necessary to receive photographic documentation of the damaged product and its packaging.

IMPORTANT INFORMATION AND INSURANCE

When you receive the delivery, in the presence of the driver, you must write "goods accepted with reserve of account" on the transport documents.
In this way, if there is damage caused by the carrier, not immediately visible, it will be possible to open a claim with the transport company.
NB: If the transport document does not contain the words "goods accepted with reserve of account", the customer will not receive the product reimbursement costs from Nardini Forniture .

All orders are insured against theft and accidental damage caused by transportation while in transit from our warehouses to your delivery address.
Once the package has been delivered and you have signed for its acceptance at the delivery address, the insurance coverage ends. To make sure your purchases arrive intact and in perfect condition, we require a signature for acceptance upon delivery.

RIGHT OF WITHDRAWAL

Pursuant to the European Directive 2011/83, implemented in Italy with the Legislative Decree of 3 December 2013, the customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations.

The right of withdrawal can be exercised by the customer within 14 days of receipt of the goods purchased. The customer must communicate to Nardini Srl the will to exercise this right.

This right can only be exercised by the customer-consumer, or the natural person who purchases the goods for purposes not related to his professional activity and who therefore does not indicate a VAT number in the order form.

Please Note:

- Customers who purchase with a VAT number cannot exercise the right of withdrawal.

- The withdrawal cannot be exercised in case of lack of all the elements supplied with the product and anything else present in the original packaging.

- The withdrawal cannot be exercised in the case of goods made to measure or personalized.

TERMS OF WITHDRAWAL

1. Should a return be made, please send an email to info@nardiniforniture.com with the order number, your name and delivery address, attaching photos of the product if it is damaged, so that we can proceed with the collection.

2. The company's Customer Service will contact the consumer via email to accept the request and confirm the collection of the package.

3. Goods must be carefully packed to avoid damage during shipment. The original or similar packaging must be used, and the product must be complete with everything originally contained.

4. Nardini Forniture takes care of the collection costs only in the event that the product arrives broken or damaged, if instead you return for personal reasons, the cost of returning it is borne by the customer, who is responsible for the return. produced during shipment. In case of loss, theft, or other, Nardini Srl reserves the right to charge for any damage suffered.

Upon arrival of the goods Nardini Srl will check the integrity of the goods and the presence of all the products supplied with the original product.

The company will always refund the purchase price excluding initial shipping costs. The company will reimburse using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly agreed otherwise and provided that he does not have to incur any costs as a consequence of the reimbursement.

The consumer is solely responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature and characteristics of the goods.

To establish the nature, characteristics and functioning of the goods the consumer would only have to handle and inspect them in the same way as he would be allowed to do in a shop. Consequently, the consumer should handle and inspect the goods with due diligence during the withdrawal period.

In case of damage to the product during transport, Nardini Srl will notify the Customer of what happened (within five working days of receipt of the product in its warehouses), to allow the customer to immediately file a complaint against the courier he may have chosen and obtain a refund of the value of the product (if insured by the customer).

RECEIVE A REFUND

Your refund will be credited to you through the payment method you used.
If your order has been shipped to a destination within the EU, the taxes will be refunded in full. Outside the EU, customs duties and taxes are non-refundable through our site. However, you can try to recover them by contacting your local customs office directly.
Once the integrity of the goods has been ensured, our company will refund the return within 48 hours of confirming the arrival of the returned package in the warehouse.
The refund to your bank or PayPal account will be viewable in a few days depending on the bank.


RETURNS POLICY

The right of withdrawal can be exercised by the customer within 14 days of receipt of the goods purchased.
The customer must communicate to Nardini Srl the will to exercise this right.

If the product arrives broken or defective, we will take care of the collection costs and reimburse the expense.
[NB: the refunds in question are made only if at the time of delivery with the driver present, as indicated also at the time of check-out, "goods accepted with reserve" has been written on the transport document. If not, the customer will not get a refund. ]

The goods must be carefully packed to avoid damage during shipment. The original packaging or a similar well sealed one must be used, and the product must be complete with everything originally contained.
It is recommended to keep the packaging with which the goods are received, because, if the goods have been damaged during transport, it will be necessary to receive photographic documentation of the damaged product and its packaging.

If, on the other hand, the withdrawal is due to personal reasons, the product will be refunded, but the shipment of the withdrawal is charged to the customer.

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